customer service
Building Your Company’s Vacation Rental Inventory
Building a vacation rental inventory for your management company follows many of the same techniques that real estate agents use for obtaining new listings. It’s all about building your professional and personal contacts, networking, farming, salesmanship, and performance. Search Engine Rankings Maintaining a high rank in the search engines is crucial to successful property recruitment. New prospects will want … Continue reading
A Day In The Life Of A Vacation Rental Manager
I live in the San Bernardino Mountains of Southern California, specifically Big Bear, about 100 miles east of Los Angeles. It’s a very competitive rental market with many unique challenges. Our winters are usually nothing compared to other parts of the country but every once in a while we get big storms and lots of snow. Several … Continue reading
Make Your Vacation Rental Stand Out From The Competition
The stagnant real estate market is forcing property owners to produce income instead of selling and new vacation rentals are coming on the market every day. So what can you do to stand out? Here are a few suggestions for gaining an edge over the competition. Update your description and photos. Re-write your rental listing’ headline and description to evoke … Continue reading
Difficult Guests and Negative Reviews
Now matter how well you treat your guests or how professional your operation is, sooner or later someone is going to complain. With the advent of online reviews, if a disgruntled guest wants to retaliate they now have a place to do it. You must have a plan in place to handle the unexpected breakdowns and misunderstandings that arise out of your … Continue reading